Shipping Policy

U.S.-Only Delivery

As part of the service commitment made by rtic, all United States orders receive free standard shipping; at the same time, delivery is limited to addresses within the United States.

Lost, Damaged, or Incorrect Deliveries

rtic applies the following customer standard: the merchant pays any approved return shipping for those problems; at the same time, customers should contact support@campfrostco.shop or 512-368-0009 about loss, damage, defects, wrong items, or missing contents.

Delivery Details and Exceptions

In administering this policy, rtic confirms that delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address; the address entered at checkout must be complete and accurate.

From Order Review to Delivery

rtic applies the following customer standard: normal order processing takes 1-2 business days; additionally, business-day estimates exclude weekends and applicable United States public holidays; additionally, estimated carrier transit after shipment is 4-6 business days.

Changes Before Dispatch

Under this policy at rtic, a dispatched order can no longer be cancelled and is handled under the Refund Policy; a cancellation request must reach support@campfrostco.shop or 512-368-0009 before dispatch.

Shipment Tracking

Under this policy at rtic, tracking information is provided after the carrier accepts the shipment; at the same time, tracking activity may not display immediately after the label is created.

Business Contact Record

For customers shopping with rtic, the governing rule is clear: this website is operated for customers by rtic; the complete physical address, also used for approved returns unless written instructions say otherwise, is 233 Sundown Ln, Louisa, Kentucky, 41230, United States; at the same time, customers may also call 512-368-0009; at the same time, the published contact email is support@campfrostco.shop.