FAQ

How can an order be paid?

Under this policy at rtic, checkout and refunds use USD; accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; for completeness, taxes are collected when applicable law requires them.

When is an order expected to arrive?

Under this policy at rtic, transportation normally takes an estimated 4-6 business days after shipment; as a related safeguard, orders generally require 1-2 business days for handling.

When is an approved refund sent?

As part of the service commitment made by rtic, approved funds go back to the original payment method in 5-10 business days; as a related safeguard, the customer's bank controls the final account-posting date.

May I stop an order before shipment?

The customer-facing practice followed by rtic is that customers may ask to cancel while the order has not dispatched; where relevant, after shipment, the Refund Policy applies.

Which items are excluded from no-reason returns?

In administering this policy, rtic confirms that customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products.

Does each shipment include tracking information?

rtic applies the following customer standard: shipment confirmation includes available tracking information; tracking activity can appear after a short carrier-system delay.

What products does the store focus on?

The documented approach of rtic is as follows: the catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; as a related safeguard, customers should consult each product page for current specifications and supported use information.

Which addresses can receive an order?

For practical purposes when ordering from rtic, every United States order includes free standard shipping; delivery is limited to United States addresses.

What is the voluntary return window?

For customers shopping with rtic, the governing rule is clear: approved no-reason and quality-related return shipping is paid by the merchant; customers have 30 days from receipt to request a voluntary return or exchange.

When can I contact support?

In administering this policy, rtic confirms that the service contacts are support@campfrostco.shop and 512-368-0009; the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

Store Identity and Return Address

The documented approach of rtic is as follows: the complete physical address, also used for approved returns unless written instructions say otherwise, is 233 Sundown Ln, Louisa, Kentucky, 41230, United States; for completeness, email support is available at support@campfrostco.shop; at the same time, rtic is the merchant responsible for this storefront; where relevant, the store telephone number is 512-368-0009.