Contact Us

Customer Service Channels

rtic applies the following customer standard: assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests; at the same time, the published service channels are support@campfrostco.shop and 512-368-0009.

Merchant Address

The operating rule used by rtic is straightforward: approved returns use this address unless the return instructions identify a different controlled facility; additionally, the complete physical address is 233 Sundown Ln, Louisa, Kentucky, 41230, United States.

When Support Is Available

Customers dealing with rtic should understand that messages received outside those hours are reviewed in the next service period; additionally, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Information to Include

The documented approach of rtic is as follows: customers should provide the relevant order number whenever possible; at the same time, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied.

How to Reach the Merchant

Customers dealing with rtic should understand that the store telephone number is 512-368-0009; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 233 Sundown Ln, Louisa, Kentucky, 41230, United States; email support is available at support@campfrostco.shop; as a related safeguard, this website is operated for customers by rtic.