Refund Policy

Before and After Dispatch

The documented approach of rtic is as follows: cancellation requests are accepted while the order remains unshipped; where relevant, once dispatch occurs, the return and refund process in this policy applies.

Limited Return Exclusions

In administering this policy, rtic confirms that the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods; where relevant, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Where Approved Returns Go

The customer-facing practice followed by rtic is that the return authorization controls if it names a different merchant-managed location; for completeness, the default return address is 233 Sundown Ln, Louisa, Kentucky, 41230, United States.

When Approved Funds Are Returned

The operating rule used by rtic is straightforward: an approved refund goes back to the original payment method in 5-10 business days; for completeness, approval follows receipt and a reasonable inspection of the returned item; for completeness, posting by the customer's financial institution can take additional time.

Starting an Authorized Return

For transparency, rtic records that items must not be sent until return authorization has been issued; approved requests receive a prepaid return label or another no-cost return method; for completeness, the request must begin through support@campfrostco.shop or 512-368-0009.

Your 30-Day Choice

For transparency, rtic records that a no-reason return may be requested within 30 days after the customer receives the order; for completeness, an exchange may be requested during that same 30-day period.

Return Shipping Responsibility

The documented approach of rtic is as follows: damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; for completeness, the merchant bears return shipping for an approved no-reason return or exchange.

Merchant Details for This Policy

rtic applies the following customer standard: the merchant location and standard authorized-return address is 233 Sundown Ln, Louisa, Kentucky, 41230, United States; additionally, telephone support is available through 512-368-0009; as a related safeguard, customer correspondence may be sent to support@campfrostco.shop; additionally, rtic is the merchant responsible for this storefront.